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If you are experiencing a medical emergency, please call 911 immediately. For non-emergency medical concerns, contact your physician directly.
Your provider has to place the order for Emano Flow.
If you haven’t received a text message saying that your provider wants you to use Emano Flow, then no order has been placed. Please contact your provider.
If you did receive a text but still can’t log in, contact our support team.
Your Emano Flow patient app may need to be updated.
The easiest fix for this is to uninstall the app, and then reinstalling it from the Apple App Store or Google Play store.
Don’t worry. All of your data will be saved. Reinstalling will effectively reset the app and ensure that you’re using the most up-to-date version.
If you need help with this process, feel free to reach out to our customer support team.
First, check to see if you have any bluetooth devices connected that may have a microphone. This could be Bluetooth hearing aids or a Bluetooth speaker of any kind.
Anywhere near the toilet! A flat, stable location like the top of the toilet tank or the sink counter are great options.
Start recording at any point before beginning to urinate. Our technology will detect when you start and stop urinating, so don’t worry too much about the timing.
Try to stop the recording before you flush the toilet.
You can use Emano Flow in any private bathroom with a toilet that is filled with water. Using different toilets throughout the order period is totally fine.
No. Emano Flow works by analyzing the sound of your urine hitting toilet water, so urinals do not work.
Consult your provider on how many tests they recommend. You may record as often as needed during your order period. The more recordings you make, the more representative your results will be.
No need to worry. The app is designed to support more testing than usual and accounts for occasional missed recordings. Once your order period ends, your provider will receive your report and determine the next steps.